Refund policy

Returns & Refund Policy

Last updated: 13 August 2026

At BenchUP, we want you to be happy with your purchase. If you need to return an item or have an issue with your order, please contact us before sending anything back.

Email: ceumptoneddy@gmail.com

30-Day Returns

We offer a 30-day returns period in addition to your statutory consumer rights.

If you wish to request a return, please contact us within 30 days of receiving your order and provide your order number and the reason for your return.

Once your request has been reviewed, we will provide you with the appropriate return instructions and, where applicable, the return address.

Please do not send an item to any address without receiving return authorisation and instructions from BenchUP first.

Where a return is accepted under our voluntary 30-day returns policy, the item should generally be returned in its original condition, with its original packaging, tags and accessories where applicable.

This 30-day policy does not limit or affect your statutory consumer rights.

Your Statutory Cancellation Rights

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning. Where goods have been handled beyond what would be permitted in a shop, we may be entitled to make a deduction for any resulting reduction in value, where permitted by law.

Our statutory cancellation obligations apply separately from our additional 30-day returns policy.

Return Shipping

The return shipping arrangements will depend on the reason for the return and the rights applicable to your order.

For eligible change-of-mind cancellations, return shipping costs may be the customer's responsibility where permitted by applicable law and where the required information was provided before purchase.

For products that are faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer protections, BenchUP will provide an appropriate resolution in accordance with your statutory rights.

Where a return is required, we will provide the correct return instructions and address after your return request has been reviewed.

Do not return products directly to our supplier or to any address unless BenchUP has specifically instructed you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is:

damaged in transit;
defective;
materially different from the product described; or
the wrong item,

please contact us at ceumptoneddy@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or other information showing the issue.

We will assess the issue and work with you to provide an appropriate remedy in accordance with your statutory rights.

Returns Process

All returns must be authorised by BenchUP before being sent.

After contacting us, we may ask for additional information or photographs to help us assess your request.

If a return is approved, we will provide:

Confirmation that the return has been authorised;
The applicable return instructions;
The return address; and
Any applicable information regarding return shipping costs.

Items returned without prior authorisation may not be accepted.

Refunds

Once a returned item has been received and, where applicable, inspected, we will confirm whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Where you exercise a statutory right to cancel, refunds will be processed in accordance with applicable UK consumer law and its applicable time limits.

Your bank or payment provider may take additional time to make the refunded amount available in your account.

Exchanges

If you would like to exchange an item for a different product or variant, please contact us at ceumptoneddy@gmail.com.

Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement.

Products That Cannot Be Returned

Certain products may be excluded from our voluntary returns policy where permitted by law. This may include certain personalised or made-to-order products, perishable goods, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Any applicable exclusions will be communicated where relevant.

Nothing in this policy affects your statutory consumer rights.