Shipping policy

Shipping Policy

Last updated: 13 August 2026

Thank you for shopping with BenchUP™. We aim to provide a straightforward and reliable delivery experience. This Shipping Policy explains how we process orders, estimated delivery times, tracking and what to do if there is a problem with your delivery.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are normally processed and dispatched on business days. Orders placed on weekends or public holidays will generally be processed on the next available business day.

During particularly busy periods, promotions or circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will provide an update where appropriate.

Once your order has been dispatched, you will receive a dispatch confirmation by email. Where tracking is available, your tracking information will be included.

Delivery Times

Our estimated delivery times are:

  • UK Standard Delivery: 2–5 business days
  • UK Express Delivery: 1–2 business days
  • International Delivery: 5–15 business days

These are estimated delivery times and not guaranteed delivery dates.

Delivery times may vary depending on factors including the destination, courier operations, weather, customs procedures and other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, BenchUP™ may offer free-shipping promotions. Where applicable, the terms of any free-shipping offer will be clearly stated on our website.

Order Tracking

Where tracking is available, your tracking information will be provided by email once your order has been dispatched.

Tracking information may take up to 48 hours to become active after dispatch.

If your tracking information does not update immediately, please allow some time for the courier's system to update.

International Orders

Customers placing international orders are responsible for providing an accurate delivery address and contact information.

Depending on the destination, international orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where such charges are not included in the price shown at checkout, they may be payable by the customer.

Delivery times for international orders may also be affected by customs processing or other circumstances outside our control.

Incorrect or Incomplete Delivery Information

Please carefully check your delivery information before completing your order.

If you notice an error, contact us as soon as possible at ceumptoneddy@gmail.com.

We will make reasonable efforts to assist with correcting an address before the order has been dispatched. However, once an order has entered the fulfilment or dispatch process, we may be unable to make changes.

BenchUP™ cannot guarantee that an address change will be possible after an order has been placed.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, we will work with the customer to determine the appropriate next steps.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at ceumptoneddy@gmail.com.

Where applicable, we will use the available tracking information and contact the relevant delivery or fulfilment provider to investigate the delay.

Please note that an estimated delivery date does not guarantee delivery on that date.

If an order appears to have been lost or has otherwise not been delivered, we will investigate the matter and provide an appropriate resolution in accordance with applicable consumer law.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive an incorrect item, contact us as soon as reasonably possible at ceumptoneddy@gmail.com.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs or other relevant evidence where appropriate.

We will assess the issue and, where applicable, provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.

Delivery Issues and Circumstances Outside Our Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays;
  • Severe weather;
  • Customs processing;
  • Strikes or industrial action;
  • Transport disruption;
  • Incorrect delivery information; or
  • Other unforeseen events.

Where a delivery problem occurs, please contact us and we will make reasonable efforts to assist and resolve the issue.

Nothing in this Shipping Policy limits or excludes any rights you have under applicable consumer protection law.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact:

BenchUP™
Email: ceumptoneddy@gmail.com
Business address: 38 Restharrow Road 

For returns, please do not send products to the address above unless we have specifically instructed you to do so. Return instructions and the appropriate return address will be provided after you contact us and your return has been authorised.

We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page and reflected by updating the “Last updated” date.